These terms apply to all hire agreements between The Tow & Chill Company (“we”, “us”, “our”) and the customer (“you”). By submitting a booking you agree to these terms. Legal business name: [CLIENT TO CONFIRM] Registered/trading address: [CLIENT TO CONFIRM] Contact email: [EMAIL ADDRESS]

Bookings are made through our online booking system or by direct arrangement with us. A booking is not confirmed until [CONFIRMATION PROCESS TO BE CONFIRMED — e.g. we have issued written confirmation and/or received a deposit].

Availability shown in our online booking system reflects our current diary. We will always confirm your booking directly. In the unlikely event that equipment becomes unavailable due to circumstances outside our control, we will contact you as soon as possible and [REMEDY TO BE CONFIRMED — e.g. offer an alternative or a full refund].

Your hire period runs from the agreed delivery time to the agreed collection time, including any set-up and clear-down days. Minimum hire period: [TO BE CONFIRMED]. Extensions are subject to availability and must be agreed in advance.

Prices are quoted individually based on your dates, location and requirements. Deposit: [TO BE CONFIRMED] Balance due: [TO BE CONFIRMED] Accepted payment methods: [TO BE CONFIRMED] VAT: [TO BE CONFIRMED — is the business VAT registered?]

[CANCELLATION POLICY TO BE CONFIRMED — including notice periods, any charges retained, and how refunds are handled.] Changes to dates or requirements are subject to availability. Please contact us as early as possible.

We deliver and collect at the agreed times. You must ensure that: There is suitable vehicular access for a towing vehicle and trailer There is firm, reasonably level ground for the trailer to stand on Sufficient space is available to manoeuvre and position the unit Someone is present to direct positioning and confirm the power connection Delivery and collection charges: [TO BE CONFIRMED] If access is not suitable on arrival and the trailer cannot be delivered, [FAILED DELIVERY POLICY TO BE CONFIRMED].

A suitable power supply must be available at the trailer’s position for the full hire period. Requirements: [ELECTRICAL SPECIFICATION TO BE CONFIRMED]. We are not responsible for loss of temperature or stock caused by an interruption to the power supply provided by you or your venue.

During the hire period you are responsible for: Using the equipment correctly and only for its intended purpose Keeping the trailer secure and preventing unauthorised use Not moving, towing or relocating the trailer without our agreement Not altering, modifying or attempting to repair the equipment Not overloading the unit or obstructing its airflow or ventilation Reporting any fault or damage to us immediately

The equipment remains our property at all times. It must be used in accordance with any instructions we provide. You are responsible for ensuring that any food or drink stored is handled in line with your own food safety obligations.

You are responsible for the equipment from delivery until collection. Any damage, loss or theft occurring during the hire period is chargeable at [DAMAGE/LOSS POLICY TO BE CONFIRMED]. Fair wear and tear is excepted.

The trailer will be delivered clean. It should be returned in a similarly clean condition, empty of all stock and waste. [CLEANING POLICY AND ANY CHARGE TO BE CONFIRMED.]

Our equipment is designed for outdoor use, but site conditions can change. Where ground conditions become unsafe for delivery or collection, we will discuss alternatives with you. [WEATHER/GROUND CONDITIONS POLICY TO BE CONFIRMED.]

We will provide our service with reasonable care and skill. We are not liable for indirect or consequential losses, including loss of stock, loss of profit or event disruption, except where caused by our negligence. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. [FULL LIABILITY WORDING TO BE REVIEWED BY A LEGAL ADVISER — including whether a liability cap applies.]

[INSURANCE REQUIREMENTS TO BE CONFIRMED — including whether the customer must insure the equipment during hire, and what cover we carry.]

We are not liable for failure to perform where prevented by events outside our reasonable control, including severe weather, road closures, vehicle breakdown, fire, flood, industrial action or government restrictions. Where this happens, we will contact you promptly and [REMEDY TO BE CONFIRMED].

If something goes wrong, tell us as soon as possible at [EMAIL ADDRESS] so we can put it right.

These terms are governed by the laws of [ENGLAND AND WALES / SCOTLAND / NORTHERN IRELAND — CLIENT TO CONFIRM] and subject to the exclusive jurisdiction of its courts.

The Tow & Chill Company — [EMAIL ADDRESS] · 07772 845691 · [BUSINESS ADDRESS]