This policy explains how The Tow & Chill Company collects, uses and protects personal information when you use towandchill.co.uk, contact us, or make a booking enquiry.

The Tow & Chill Company (“we”, “us”, “our”) is the data controller for the information described in this policy. Legal business name: [CLIENT TO CONFIRM] Trading address: [CLIENT TO CONFIRM] Company registration number, if applicable: [CLIENT TO CONFIRM] Contact email for data enquiries: [EMAIL ADDRESS]

We may collect the following: Information you give us — your name, email address, phone number, event date, event type, venue location and any details you include in an enquiry or booking. Booking information — details submitted through our third-party booking system, including the service selected and your requested dates. Communications — the content of emails, contact form submissions and WhatsApp messages you send us. Technical information — collected automatically through cookies and analytics, such as your device type, browser, approximate location and how you use the website. See our Cookie Policy for more detail.

We use your information to: Respond to enquiries and provide quotes Process, confirm and manage bookings Arrange delivery, collection and hire logistics Keep records of hires and correspondence Improve the website and our service Meet legal and accounting obligations Send marketing communications, where you have agreed to receive them [CLIENT TO CONFIRM — is marketing email planned?]

We rely on the following lawful bases under UK GDPR: Contract — to arrange and fulfil a hire you have requested Legitimate interests — to respond to enquiries and run the business Consent — for marketing communications and non-essential cookies Legal obligation — for tax, accounting and record-keeping requirements

We use third-party services to run this website and our bookings. These providers may process your information on our behalf: Booking platform: [BOOKING PLATFORM — e.g. SimplyBook.me, CLIENT TO CONFIRM] Website hosting: [HOSTING PROVIDER] Email provider: [EMAIL PROVIDER] Website analytics: [ANALYTICS TOOL, IF USED] Payment provider, if applicable: [PAYMENT PROVIDER] Messaging: WhatsApp, where you choose to contact us that way Each of these providers operates under its own privacy policy.

We do not sell your personal information. We share it only with the service providers listed above, and where we are legally required to do so.

We take reasonable technical and organisational measures to protect your information, including secure hosting and restricted access to enquiry and booking records. No online transmission can be guaranteed completely secure, but we take the safety of your data seriously.

We keep enquiry and booking records for [RETENTION PERIOD — CLIENT TO CONFIRM], and financial records for as long as required by law. After that, information is deleted or anonymised.

Under UK data protection law you have the right to: Request a copy of the personal information we hold about you Ask us to correct inaccurate information Ask us to delete your information, where applicable Object to or restrict certain processing Withdraw consent at any time, where processing is based on consent Complain to the Information Commissioner’s Office (ICO) at ico.org.uk To exercise any of these rights, contact us at [EMAIL ADDRESS].

This website is not directed at children, and we do not knowingly collect information from anyone under 18.

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

Questions about this policy: [EMAIL ADDRESS]